@charset "UTF-8";
:root{--page:#f3f6fa;--panel:#fff;--ink:#172033;--muted:#667085;--navy:#0b1730;--navy-soft:#152647;--red:#c9383a;--red-dark:#a9272e;--line:#dde3ec;--green:#22744c;--green-light:#f2faf5;--amber:#906218;--amber-light:#fffaf0;--paper:var(--page);--white:#fff;--teal:#254b7d;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14px;color:var(--ink);background:var(--page);font-synthesis:none}
*{box-sizing:border-box}html{color-scheme:light}body{margin:0;background:var(--page);-webkit-font-smoothing:antialiased}button,input,textarea,select{font:inherit}button{cursor:pointer;touch-action:manipulation}button:disabled{cursor:not-allowed;opacity:.55}a{color:inherit}h1,h2,h3,h4,p{margin:0}p{line-height:1.65}button{border:0}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,summary:focus-visible,[tabindex]:focus-visible{outline:3px solid #35649a;outline-offset:3px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip-link{position:fixed;z-index:100;top:-60px;left:15px;padding:12px 18px;border:1px solid var(--line);border-radius:8px;background:white}.skip-link:focus{top:12px}.muted{color:var(--muted)}.small{font-size:12px;line-height:1.65}.eyebrow{font-size:11px;font-weight:800;letter-spacing:.09em;color:var(--red-dark)}.brand-header{position:sticky;z-index:30;top:0;background:#fffffffa;border-bottom:1px solid var(--line);box-shadow:0 6px 24px #0f172a09;backdrop-filter:blur(12px)}.service-header-inner,.navigation-inner,.service-content{width:100%;max-width:1100px;margin:0 auto;padding-left:24px;padding-right:24px}.service-header-inner{min-height:78px;display:flex;align-items:center;justify-content:space-between;gap:20px}.service-brand{display:flex;align-items:center;gap:16px;text-decoration:none;min-width:0}.app-monogram{display:flex;align-items:center;justify-content:center;background:var(--navy);color:white;border-radius:11px;width:43px;height:43px;font-size:29px;letter-spacing:-3px;font-weight:800;padding-right:3px}.app-monogram span{color:#ef7679}.service-header-divider{height:33px;width:1px;background:var(--line)}.service-header-copy strong{display:block;font-size:15px;letter-spacing:-.3px}.service-header-copy small{display:block;color:var(--muted);font-size:11px;margin-top:4px}.user-chip{display:flex;align-items:center;gap:10px;min-height:44px;border:1px solid var(--line);border-radius:999px;background:#f8fafc;padding:4px 13px 4px 5px}.avatar{display:grid;place-items:center;width:32px;height:32px;flex:none;background:var(--red);color:white;font-size:11px;font-weight:800;border-radius:50%;letter-spacing:.03em}.user-chip-email{font-size:12px;font-weight:550;max-width:220px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.user-chip-signout{background:transparent;padding:4px 0 4px 6px;font-size:11px;color:var(--muted);white-space:nowrap}.user-chip-signout:hover{text-decoration:underline}.page-navigation{border-top:1px solid #f0f2f6}.navigation-inner{display:flex;gap:27px}.nav-item{position:relative;min-height:47px;background:none;padding:0 2px;color:var(--muted);font-size:12px;font-weight:650}.nav-item.active{color:var(--ink)}.nav-item.active::after{content:"";position:absolute;bottom:-1px;left:0;right:0;height:3px;border-radius:3px 3px 0 0;background:var(--red)}.service-content{padding-top:29px;padding-bottom:20px;min-height:calc(100dvh - 127px)}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:25px}.page-heading h1{font-size:26px;font-weight:800;letter-spacing:-.7px;line-height:1.3}.page-heading p{font-size:13px;color:var(--muted);margin-top:7px}.refresh-control{display:flex;flex-direction:column;align-items:flex-end;gap:8px}.refresh-control .small{font-size:10px}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:10px 16px;border-radius:9px;font-size:12px;font-weight:700;text-decoration:none;line-height:1.4;transition:background .15s,border-color .15s}.primary{background:var(--navy);color:white;border:1px solid var(--navy)}.primary:hover{background:var(--navy-soft)}.secondary{background:white;border:1px solid #cfd6e2;color:var(--ink)}.secondary:hover{background:#f7f9fc;border-color:#aebace}.danger-button{background:var(--red);border:1px solid var(--red);color:white}.danger-button:hover{background:var(--red-dark)}.text-button,.text-link{padding:0;background:none;font-size:12px;font-weight:650;color:#284d7a;text-decoration:none;line-height:1.5}.text-button:hover,.text-link:hover{text-decoration:underline;text-underline-offset:3px}.icon-button{background:white;border:1px solid var(--line);color:var(--muted);width:33px;height:33px;border-radius:8px;font-size:21px;display:grid;place-items:center;flex:none}.notice{display:flex;align-items:center;gap:10px;padding:13px 16px;border:1px solid var(--line);border-radius:10px;margin-bottom:22px;font-size:12px;line-height:1.65}.demo-notice{background:#fff9e8;border-color:#ecdca9;color:#806315}.error-notice{background:#fff1f1;border-color:#edc4c5;color:var(--red-dark)}.notice p{font-size:12px}.stale{color:var(--red-dark)!important}.loading-state{min-height:250px;display:flex;align-items:center;justify-content:center;gap:12px;color:var(--muted);font-size:13px}.loading-indicator{width:19px;height:19px;border:2px solid #d0d8e4;border-top-color:var(--red);border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:23px}.stat-card{background:white;border:1px solid var(--line);border-radius:14px;padding:19px 20px;box-shadow:0 3px 12px #0f172a03}.stat-label{font-size:11px;font-weight:650;color:var(--muted)}.stat-value{display:block;font-size:31px;font-weight:750;letter-spacing:-1px;line-height:1.2;margin-top:11px}.stat-detail{display:block;font-size:10px;color:var(--muted);margin-top:7px}.stat-attention .stat-value{color:var(--red-dark)}.stat-completed .stat-value{color:var(--green)}.workspace-status{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:0 1px 21px;font-size:11px;color:var(--muted)}.workspace-status-main{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.workspace-status .text-button{font-size:11px}.status-dot{width:7px;height:7px;border-radius:50%;display:inline-block;background:#909aa9;margin-right:6px}.status-dot.good{background:var(--green)}.status-dot.danger{background:var(--red)}.pill{display:inline-flex;gap:5px;align-items:center;justify-content:center;width:fit-content;border-radius:999px;padding:5px 9px;font-size:10px;font-weight:700;line-height:1.35;white-space:nowrap}.pill.neutral{background:#edf0f5;color:#637086}.pill.good{background:#e9f5ed;color:#246b45}.pill.warning{background:#fff1d4;color:#8c6013}.pill.danger{background:#fdeced;color:#ad3035}.pill.info{background:#eaf0fa;color:#315f99}.ticket-toolbar{display:flex;gap:12px;align-items:center;margin-bottom:14px}.search-field{display:flex;gap:10px;align-items:center;padding:0 14px;flex:1;background:white;border:1px solid #cfd6e2;border-radius:11px}.search-symbol{color:#7b8798;font-size:24px;line-height:1}.search-field input{width:100%;min-width:0;background:transparent;border:0;color:var(--ink);padding:14px 0;font-size:12px;outline-offset:0}.search-field input::placeholder{color:#8b95a7}.filter-select select{min-height:47px;max-width:230px;border:1px solid #cfd6e2;border-radius:11px;background:white;color:#344054;padding:10px 34px 10px 13px;font-size:12px}.ticket-list-heading{display:flex;justify-content:space-between;align-items:center;gap:15px;margin:19px 1px 13px}.ticket-list-heading h2{font-size:15px;letter-spacing:-.2px}.ticket-list-heading p{font-size:11px;color:var(--muted)}.ticket-list{display:flex;flex-direction:column;gap:16px}.panel,.ticket-card{background:white;border:1px solid var(--line);border-radius:18px;box-shadow:0 6px 18px #0f172a07}.ticket-card{position:relative;overflow:hidden;border-width:2px}.ticket-card.tone-red{border-color:#d65658}.ticket-card.tone-green{border-color:#65a882}.ticket-card.tone-amber{border-color:#d7b470}.ticket-card.tone-neutral{border-color:#dce3ec}.ticket-main{padding:21px 23px 0}.ticket-card-top{display:flex;justify-content:space-between;align-items:flex-start;gap:17px}.ticket-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;color:var(--muted);font-size:10px}.ticket-reference{font-weight:700;letter-spacing:.03em;color:#5f6b7d;overflow-wrap:anywhere}.ticket-card h3{font-size:17px;letter-spacing:-.25px;line-height:1.45;font-weight:750;margin-top:10px;overflow-wrap:anywhere}.ticket-summary{font-size:12px;color:var(--muted);line-height:1.75;margin-top:10px;max-width:850px;white-space:pre-wrap;overflow-wrap:anywhere}.ticket-state{flex:none}.ticket-state .pill{font-size:11px;padding:7px 10px}.review-caption{display:block;text-align:right;font-size:10px;color:var(--muted);margin-top:7px;max-width:180px}.response-box{margin-top:16px;border:1px solid #e5e9f0;border-radius:10px;background:#f8fafc;padding:12px 14px}.response-label{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10px;font-weight:700;color:#667085}.response-box p{margin-top:6px;font-size:12px;color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere}.response-box .empty-response{color:var(--muted);font-size:11px;font-style:normal}.ticket-conditions{margin-top:15px;display:flex;flex-direction:column;gap:10px}.condition-row{border:1px solid #edd1d2;border-radius:10px;background:#fff7f7;padding:13px 14px}.condition-row.reviewed{border-color:#d3e5d9;background:#f4faf6}.condition-head{display:flex;align-items:flex-start;justify-content:space-between;gap:15px}.condition-title{font-size:12px;font-weight:700;line-height:1.6}.condition-title::before{content:"!";display:inline-grid;place-items:center;width:16px;height:16px;border-radius:50%;background:#f8e0e1;color:#a22d34;font-size:10px;margin-right:7px;vertical-align:1px}.reviewed .condition-title::before{content:"✓";background:#e1f0e6;color:#26714a}.condition-head .text-button{font-size:11px;flex:none;margin-top:2px}.condition-detail{font-size:11px;color:var(--muted);line-height:1.75;margin-top:6px;overflow-wrap:anywhere}.condition-next{font-size:11px;color:#8c4c4d;margin-top:6px;line-height:1.7}.reviewed .condition-next{color:#456f52}.review-meta{font-size:10px;color:#5c7666;margin-top:7px;line-height:1.6}.review-note{font-size:11px;line-height:1.7;margin-top:6px;white-space:pre-wrap;overflow-wrap:anywhere;color:#3a5c46}.acknowledge-form{margin-top:14px;padding-top:13px;border-top:1px solid #e9d4d4}.acknowledge-form label{display:block;font-size:11px;font-weight:650;margin-bottom:7px}.acknowledge-form textarea{width:100%;min-height:80px;resize:vertical;border:1px solid #cfd6e2;border-radius:8px;padding:10px;font-size:12px;line-height:1.65;color:var(--ink);background:white}.form-actions{display:flex;gap:13px;align-items:center;margin-top:10px;flex-wrap:wrap}.form-actions .button{min-height:36px;font-size:11px;padding:8px 12px}.inline-error{color:var(--red-dark);font-size:11px;line-height:1.7;margin-top:8px}.ticket-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 0;font-size:10px;color:var(--muted)}.ticket-footer .text-link{font-size:11px}.ticket-details{border-top:1px solid #e6eaf0;background:#fcfdff}.ticket-details>summary{display:flex;align-items:center;justify-content:space-between;gap:12px;cursor:pointer;list-style:none;padding:15px 23px;font-size:11px;font-weight:700;color:#425571}.ticket-details>summary::-webkit-details-marker{display:none}.details-chevron{font-size:17px;transition:transform .15s}.ticket-details[open] .details-chevron{transform:rotate(180deg)}.details-count{margin-left:auto;color:#77859b;font-weight:500;font-size:10px}.ticket-expanded{padding:2px 23px 22px}.ticket-expanded h4{font-size:12px;font-weight:750;margin:20px 0 12px}.ticket-expanded h4:first-child{margin-top:9px}.activity-feed{list-style:none;padding:0;margin:0}.activity-row{position:relative;display:flex;gap:12px;padding:0 0 18px;align-items:flex-start}.activity-row:last-child{padding-bottom:0}.activity-row:not(:last-child)::before{content:"";position:absolute;top:22px;bottom:0;left:9px;width:1px;background:#dce3ec}.event-indicator{display:grid;place-items:center;flex:none;width:20px;height:20px;border-radius:50%;background:#edf0f6;color:#637187;font-size:10px;margin-top:1px;position:relative}.event-indicator.good{background:#e2f0e7;color:var(--green)}.event-indicator.danger{background:#f9e1e2;color:var(--red-dark)}.event-indicator.warning{background:#fff0d1;color:var(--amber)}.event-content{min-width:0;flex:1}.event-head{display:flex;align-items:baseline;justify-content:space-between;gap:14px}.event-title{font-size:11px;font-weight:650;line-height:1.6}.event-meta{font-size:10px;color:var(--muted);white-space:nowrap}.event-detail{font-size:11px;line-height:1.7;margin-top:4px;color:var(--muted);overflow-wrap:anywhere;white-space:pre-wrap}.event-state{margin-top:6px}.event-state .pill{font-size:9px;padding:3px 7px}.change-card{background:white;border:1px solid #e1e7f0;border-radius:10px;overflow:hidden;margin-top:12px}.change-title{padding:12px 14px;font-size:11px;font-weight:650}.change-columns{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid #e4e9f1}.change-value{padding:13px 14px;background:#f8fafc;min-width:0}.change-value+.change-value{border-left:1px solid #e4e9f1;background:#f2f8f4}.change-value>span{font-size:10px;font-weight:700;color:var(--muted)}.change-value pre{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7;margin:8px 0 0;color:#3a4b63}.notification-line{display:flex;gap:10px;align-items:center;flex-wrap:wrap;font-size:11px;color:var(--muted)}.system-panel{margin-top:23px;padding:0;border-radius:14px;box-shadow:none}.system-panel>summary{cursor:pointer;list-style:none;display:flex;align-items:center;gap:10px;padding:17px 20px;font-size:12px;font-weight:700}.system-panel>summary::-webkit-details-marker{display:none}.system-panel>summary .pill{font-size:9px}.system-panel>summary .details-chevron{margin-left:auto}.system-panel[open]>summary .details-chevron{transform:rotate(180deg)}.system-list{padding:0 20px 18px}.system-item{padding:13px 0;border-top:1px solid #edf0f5}.system-item-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.system-item strong{font-size:11px;line-height:1.6}.system-item p{font-size:11px;color:var(--muted);margin-top:5px}.system-item .text-button{font-size:10px;flex:none}.system-heading-note{font-size:11px;color:var(--muted);padding:0 20px 15px}.empty-state{text-align:center;padding:45px 25px 49px;background:#fff;border:1px solid var(--line);border-radius:16px}.empty-symbol{display:grid;place-items:center;font-size:25px;border-radius:13px;background:#f0f3f8;color:#718198;width:51px;height:51px;margin:0 auto 18px}.empty-state h3{font-size:16px;font-weight:750}.empty-state p{font-size:12px;color:var(--muted);max-width:430px;margin:9px auto 0;line-height:1.75}.empty-inline{font-size:11px;color:var(--muted);line-height:1.75;margin-top:7px}.page-footer{display:flex;justify-content:space-between;gap:15px;padding:29px 0 7px;font-size:10px;color:var(--muted)}.page-footer a{text-underline-offset:3px}.page-footer span>span{margin:0 5px}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);z-index:100;background:var(--navy);color:white;border-radius:11px;padding:14px 20px;font-size:12px;line-height:1.6;box-shadow:0 8px 28px #0b173033;max-width:calc(100% - 32px);width:max-content}.settings-stack{display:flex;flex-direction:column;gap:21px}.settings-panel{padding:24px}.settings-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:21px}.settings-heading h2{font-size:16px;font-weight:750;letter-spacing:-.25px}.settings-heading p{font-size:12px;color:var(--muted);line-height:1.75;margin-top:6px;max-width:660px}.section-number{display:grid;place-items:center;width:30px;height:30px;background:var(--navy);color:white;border-radius:9px;font-size:12px;font-weight:750;flex:none}.settings-title-group{display:flex;gap:12px;align-items:flex-start}.response-editor-list{display:flex;flex-direction:column;gap:10px}.response-editor-row{display:flex;align-items:flex-start;gap:10px}.response-editor-number{padding-top:13px;font-size:11px;color:var(--muted);min-width:18px}.response-editor-row textarea{flex:1;min-height:48px;width:100%;resize:vertical;border:1px solid #cfd6e2;border-radius:10px;padding:12px 13px;line-height:1.55;font-size:12px;color:var(--ink)}.response-editor-row .icon-button{margin-top:7px}.response-editor-row .icon-button:hover{color:var(--red);background:#fff1f1;border-color:#e7b6b7}.add-response{margin-top:13px}.settings-actions{display:flex;justify-content:space-between;align-items:center;gap:15px;border-top:1px solid #e9edf3;margin-top:21px;padding-top:18px}.settings-actions p{font-size:11px;color:var(--muted)}.settings-save-note{font-size:11px;color:var(--green)}.settings-fields{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field-label{display:flex;flex-direction:column;gap:8px;font-size:12px;font-weight:650;color:#344054}.field-input{min-height:47px;width:100%;min-width:0;border:1px solid #cfd6e2;border-radius:10px;background:white;padding:10px 12px;color:var(--ink);font-size:12px}.field-help{font-size:11px;color:var(--muted);font-weight:400;line-height:1.7}.field-span{grid-column:1/-1}.weekday-group{border:0;margin:0;padding:0;min-width:0}.weekday-group legend{font-size:12px;font-weight:650;color:#344054;margin-bottom:10px}.weekday-options{display:flex;gap:8px;flex-wrap:wrap}.weekday-option{display:flex;align-items:center;gap:7px;min-height:39px;padding:8px 11px;border:1px solid #d7deea;border-radius:8px;font-size:11px;color:#4b5a70;background:#f9fbfe}.weekday-option:has(input:checked){background:#eef2f9;border-color:#91a4c3;color:#203c66}.weekday-option input{accent-color:var(--navy);width:14px;height:14px}.hours-summary{margin-top:18px;font-size:11px;color:var(--muted);line-height:1.7}.processing-main{display:flex;justify-content:space-between;align-items:center;gap:20px;border:1px solid #e2e7ef;border-radius:11px;padding:16px;background:#f8fafc}.processing-main strong{display:block;font-size:13px}.processing-main p{font-size:11px;color:var(--muted);margin-top:5px;max-width:610px;line-height:1.75}.processing-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.readiness-compact{display:flex;flex-direction:column;gap:0;margin-top:18px}.readiness-row{display:flex;align-items:center;gap:11px;padding:11px 0;border-bottom:1px solid #edf0f5}.readiness-row:last-child{border:0}.readiness-symbol{font-size:12px;font-weight:750;color:#b28232;width:18px;flex:none}.readiness-symbol.ready{color:var(--green)}.readiness-copy{flex:1}.readiness-copy strong{font-size:11px}.readiness-copy p{font-size:10px;color:var(--muted);margin-top:3px;line-height:1.7}.readiness-row>.pill{font-size:9px;min-width:60px}.settings-message{padding:12px 14px;margin-bottom:16px;border:1px solid #dbe3ef;background:#f4f7fc;border-radius:9px;font-size:12px;line-height:1.75}.settings-message.error{background:#fff2f2;color:var(--red-dark);border-color:#ecc2c3}.settings-message.success{background:#eff8f2;color:var(--green);border-color:#cce2d4}.operator-history{margin-top:21px}.operator-history>summary{font-size:12px;font-weight:700;cursor:pointer;padding:17px 20px}.operator-feed{list-style:none;margin:0;padding:0 20px 17px}.operator-feed li{border-top:1px solid #e8edf4;padding:13px 0}.operator-feed strong{font-size:11px;display:block}.operator-feed p{font-size:11px;white-space:pre-wrap;overflow-wrap:anywhere;margin-top:6px}.operator-feed .small{font-size:10px;color:var(--muted);margin-top:5px;display:block}.safety-note{font-size:11px;color:var(--muted);margin-top:13px;line-height:1.75}.settings-panel fieldset{border:0;padding:0;margin:0;min-width:0}.settings-panel fieldset:disabled{opacity:.65}
/* Public sign-in and privacy pages share the same navy, white, and red identity. */
.login-page{background:#fff}.login-shell{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;max-width:1800px;margin:auto}.login-story{background:var(--navy);color:#f0f3fa;padding:43px 52px;display:flex;flex-direction:column;min-height:100vh;position:relative;overflow:hidden}.brand{display:flex;gap:12px;align-items:center;font-size:18px;font-weight:750;letter-spacing:-.3px;color:inherit;text-decoration:none}.brand-mark{display:flex;align-items:center;justify-content:center;width:42px;height:42px;border:1px solid #a1aec842;border-radius:10px;font-size:29px;letter-spacing:-3px;padding-right:4px}.brand-mark span{color:#ef797e}.brand small{display:block;font-size:8px;letter-spacing:1.3px;color:#a7b3ce;margin-top:5px}.login-story-content{position:relative;margin:auto 0;padding:60px 0;max-width:470px}.login-story .eyebrow{color:#f0989d;font-size:10px}.login-story-content h1{font-size:47px;letter-spacing:-1.7px;line-height:1.12;margin-top:22px;font-weight:750}.login-story-content>p{font-size:14px;line-height:1.8;color:#b6c0d5;margin-top:25px}.decorative-ledger{display:flex;flex-direction:column;margin-top:43px;max-width:330px}.ledger-line{display:flex;align-items:center;gap:15px;border-top:1px solid #b8c5df20;padding:17px 0}.ledger-line i{height:6px;width:6px;border-radius:50%;background:#d98a90}.ledger-line b{font-size:12px;color:#bbc7df;font-weight:500}.ledger-line em{height:3px;background:#c4cfea25;border-radius:2px;width:30px;margin-left:auto}.login-story-footer{display:flex;justify-content:space-between;color:#8d9bbb;font-size:8px;letter-spacing:1.5px}.login-form-panel{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 48px;position:relative}.login-card{max-width:370px;width:100%;padding:40px 0}.login-card>.eyebrow{font-size:10px}.login-card h2{font-size:37px;line-height:1.17;font-weight:750;letter-spacing:-1.2px;margin-top:18px}.login-description{font-size:13px;line-height:1.85;color:var(--muted);margin-top:18px}.google-button{width:100%;margin-top:30px;min-height:49px;background:white;border:1px solid #d5dce7;box-shadow:0 2px 4px #183b2710;gap:14px;font-size:12px}.google-button:hover{background:#f6f8fc}.google-button svg{height:19px;width:19px;flex:none}.login-access-note{font-size:11px;line-height:1.8;text-align:center;color:var(--muted);margin:15px 8px 0}.login-boundary{display:flex;gap:12px;border-top:1px solid var(--line);margin-top:33px;padding-top:24px}.login-boundary>span{font-size:22px;color:#8a99b0}.login-boundary p{font-size:11px;color:var(--muted);line-height:1.8}.login-footer{position:absolute;bottom:30px;font-size:10px;color:var(--muted)}.login-card .error-notice{margin:24px 0 -10px;font-size:12px;padding:12px 14px}.drawer-section{margin-top:27px;padding-top:22px;border-top:1px solid var(--line)}.drawer-section>h3{font-size:14px;margin-bottom:10px}.drawer-section>.small{font-size:12px;line-height:1.8}
@media(min-width:1450px){.service-header-inner,.navigation-inner,.service-content{max-width:1160px}.service-content{padding-top:34px}.stats-grid{gap:18px}.stat-card{padding:22px}.stat-value{font-size:35px}.ticket-main{padding:24px 26px 0}.ticket-details>summary{padding-left:26px;padding-right:26px}.ticket-expanded{padding-left:26px;padding-right:26px}}
@media(max-width:800px){.service-header-inner,.navigation-inner,.service-content{padding-left:20px;padding-right:20px}.stats-grid{gap:11px}.stat-card{padding:16px}.stat-label{font-size:10px}.stat-detail{font-size:9px}.stat-value{font-size:29px}.user-chip-email{max-width:170px}.ticket-card h3{font-size:16px}.ticket-main{padding:20px 20px 0}.ticket-details>summary{padding-left:20px;padding-right:20px}.ticket-expanded{padding-left:20px;padding-right:20px}.ticket-state .pill{font-size:10px}.processing-main{align-items:flex-start;flex-direction:column;gap:14px}.login-story{padding:35px}.login-story-content h1{font-size:38px}.login-form-panel{padding:35px}.login-card h2{font-size:32px}.login-story-footer{font-size:7px;gap:12px;letter-spacing:1px}}
@media(max-width:600px){.service-header-inner,.navigation-inner,.service-content{padding-left:16px;padding-right:16px}.service-header-inner{min-height:70px;gap:12px}.service-brand{gap:10px}.app-monogram{width:37px;height:37px;font-size:25px;border-radius:9px}.service-header-divider{display:none}.service-header-copy strong{font-size:13px}.service-header-copy small{font-size:10px}.user-chip{gap:6px;padding:4px 10px 4px 4px;min-height:38px}.avatar{width:27px;height:27px;font-size:9px}.user-chip-email{display:none}.user-chip-signout{font-size:10px;padding-left:0}.navigation-inner{gap:25px}.nav-item{min-height:43px;font-size:12px}.service-content{padding-top:23px}.page-heading{gap:13px;align-items:flex-start;margin-bottom:20px}.page-heading h1{font-size:23px}.page-heading p{font-size:11px;line-height:1.7;max-width:250px}.refresh-control{gap:7px;padding-top:2px}.refresh-control .button{min-height:36px;padding:8px 11px;font-size:11px}.refresh-control .small{font-size:9px;max-width:100px;text-align:right;line-height:1.65}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:11px;margin-bottom:20px}.stat-card{padding:17px}.stat-label{font-size:11px}.stat-value{font-size:29px;margin-top:8px}.stat-detail{font-size:9px;margin-top:5px}.workspace-status{align-items:flex-start;gap:10px;font-size:10px;margin-bottom:18px}.workspace-status-main{gap:7px;max-width:250px}.workspace-status>.text-button{font-size:10px;flex:none}.ticket-toolbar{flex-wrap:wrap;gap:10px}.search-field{flex-basis:100%}.search-field input{font-size:12px;padding:13px 0}.filter-select{width:100%}.filter-select select{max-width:100%;width:100%;min-height:41px;font-size:11px}.ticket-list-heading{margin-top:18px}.ticket-list-heading h2{font-size:14px}.ticket-list-heading p{font-size:10px}.ticket-card{border-radius:14px}.ticket-main{padding:17px 16px 0}.ticket-card-top{gap:10px;flex-wrap:wrap}.ticket-card-top>div:first-child{flex:1;min-width:180px}.ticket-state{flex:none;margin-left:auto}.ticket-state .pill{font-size:9px;padding:6px 8px}.review-caption{font-size:9px;max-width:125px;line-height:1.6}.ticket-meta{font-size:9px;gap:7px}.ticket-reference{font-size:9px}.ticket-card h3{font-size:15px;margin-top:8px}.ticket-summary{font-size:11px;line-height:1.8;margin-top:10px}.response-box{padding:11px 12px;margin-top:13px}.response-label{font-size:9px}.response-box p{font-size:11px}.response-box .empty-response{font-size:10px}.condition-row{padding:11px 12px}.condition-title{font-size:11px;line-height:1.7}.condition-head{gap:10px;flex-wrap:wrap}.condition-head .text-button{font-size:10px;margin-left:23px;margin-top:0}.condition-detail,.condition-next{font-size:10px}.review-meta{font-size:9px}.review-note{font-size:10px}.ticket-footer{font-size:9px;padding:14px 0}.ticket-footer .text-link{font-size:10px}.ticket-details>summary{padding:13px 16px;font-size:10px}.details-count{font-size:9px}.ticket-expanded{padding:0 16px 18px}.ticket-expanded h4{font-size:11px}.event-head{flex-direction:column;align-items:flex-start;gap:3px}.event-title{font-size:10px}.event-meta{font-size:9px}.event-detail{font-size:10px}.activity-row{gap:9px;padding-bottom:16px}.event-state .pill{font-size:8px}.change-title{font-size:10px;padding:11px 12px}.change-value{padding:11px 12px}.change-value>span{font-size:9px}.change-value pre{font-size:10px}.notification-line{font-size:10px}.system-panel>summary{padding:15px 16px;font-size:11px}.system-list{padding:0 16px 15px}.system-item-head{flex-wrap:wrap;gap:8px}.system-item strong{font-size:10px}.system-item p{font-size:10px}.system-heading-note{padding-left:16px;padding-right:16px;font-size:10px}.empty-state{padding:35px 20px 40px}.empty-state h3{font-size:14px}.empty-state p{font-size:11px}.settings-panel{padding:19px 17px;border-radius:14px}.settings-heading{gap:13px;margin-bottom:18px}.settings-title-group{gap:10px}.settings-heading h2{font-size:15px}.settings-heading p{font-size:11px}.section-number{width:27px;height:27px;font-size:10px;border-radius:8px}.settings-fields{grid-template-columns:1fr;gap:16px}.field-label{font-size:11px}.field-input{font-size:12px;min-height:45px}.weekday-options{gap:7px}.weekday-option{padding:8px 9px;font-size:10px}.settings-actions{align-items:flex-start;flex-direction:column;gap:13px;margin-top:18px;padding-top:16px}.settings-actions .button{width:100%}.settings-actions p{font-size:10px}.response-editor-number{font-size:10px;min-width:13px}.response-editor-row{gap:8px}.response-editor-row textarea{font-size:11px;padding:11px;min-height:46px}.response-editor-row .icon-button{width:28px;height:28px;font-size:18px}.settings-heading>.pill{font-size:9px}.processing-main{padding:14px}.processing-main strong{font-size:12px}.processing-main p{font-size:10px}.processing-actions{width:100%}.processing-actions .button{font-size:10px;min-height:37px}.readiness-copy strong{font-size:10px}.readiness-copy p{font-size:9px}.readiness-row>.pill{font-size:8px;min-width:51px}.hours-summary,.safety-note{font-size:10px}.page-footer{flex-direction:column;gap:7px;font-size:9px;padding-top:25px}.notice{font-size:11px;align-items:flex-start;flex-direction:column;gap:3px;padding:12px 14px}.toast{font-size:11px;bottom:17px;padding:12px 16px}.login-shell{grid-template-columns:1fr}.login-story{min-height:auto;padding:26px}.login-story .brand{font-size:16px}.login-story-content{padding:36px 0 0;max-width:none}.login-story-content h1{font-size:33px;letter-spacing:-1px;margin-top:13px}.login-story-content h1 br{display:none}.login-story-content>p{margin-top:16px;font-size:12px}.decorative-ledger,.login-story-footer{display:none}.login-form-panel{padding:10px 26px 65px;align-items:flex-start}.login-card{margin:0 auto;max-width:400px;padding:33px 0}.login-card h2{font-size:29px}.login-card h2 br{display:none}.login-card>.eyebrow{font-size:9px}.login-description{font-size:12px;margin-top:13px}.google-button{margin-top:23px}.login-footer{bottom:23px;left:0;text-align:center;width:100%}}
@media(max-width:370px){.service-header-copy small{display:none}.ticket-card-top>div:first-child{min-width:155px}.ticket-state{margin-left:0}.change-columns{grid-template-columns:1fr}.change-value+.change-value{border-left:0;border-top:1px solid #e4e9f1}.ticket-list-heading{align-items:flex-start;flex-direction:column;gap:5px}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
@media print{.brand-header,.refresh-control,.ticket-toolbar,.page-footer,.acknowledge-form,.text-button,.toast{display:none!important}.service-content{max-width:none;padding:0}.ticket-card,.panel,.stat-card{break-inside:avoid;box-shadow:none}.ticket-details:not([open])>*{display:block}body{background:white}.ticket-card{margin-bottom:15px}.demo-notice{display:flex!important}}
/* Keep ticket content readable at every screen size; stack instead of shrinking. */
.stat-label,.stat-detail{font-size:12px}.workspace-status,.workspace-status>.text-button{font-size:12px}.page-heading p{font-size:14px}.refresh-control .small{font-size:12px}.ticket-list-heading h2{font-size:17px}.ticket-list-heading p{font-size:12px}.search-field input,.filter-select select{font-size:15px}.ticket-card h3{font-size:18px}.ticket-meta,.ticket-reference,.review-caption{font-size:12px}.ticket-state .pill,.pill{font-size:12px}.ticket-summary,.response-box p,.condition-detail,.condition-next,.review-note{font-size:14px}.ticket-summary{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.response-box>p:not(.small){display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden}.response-label,.response-box .empty-response,.response-box .small{font-size:12px}.condition-title,.condition-head .text-button{font-size:14px}.review-meta{font-size:12px}.ticket-footer,.ticket-footer .text-link{font-size:12px}.ticket-details>summary{font-size:13px;min-height:48px}.details-count{font-size:12px}.ticket-expanded h4{font-size:14px}.event-title,.event-detail{font-size:14px}.event-meta,.event-state .pill{font-size:12px}.activity-row{padding-bottom:21px}.change-title{font-size:14px}.change-value>span,.change-value pre{font-size:12px}.notification-line{font-size:13px}.system-panel>summary{font-size:14px;min-height:48px}.system-panel>summary .pill{font-size:12px}.system-item strong,.system-item p,.system-item .text-button{font-size:13px}.system-heading-note,.empty-inline,.safety-note{font-size:12px}.empty-state h3{font-size:17px}.empty-state p{font-size:14px}.settings-heading h2{font-size:18px}.settings-heading p{font-size:14px}.settings-heading>.pill{font-size:12px}.response-editor-number{font-size:12px}.response-editor-row textarea,.field-input,.search-field input{font-size:16px}.field-label,.weekday-group legend{font-size:14px}.field-help,.hours-summary,.settings-actions p,.settings-save-note{font-size:12px}.weekday-option{font-size:12px;min-height:44px}.weekday-option input{width:17px;height:17px}.processing-main strong{font-size:15px}.processing-main p{font-size:14px}.processing-actions .button{font-size:14px;min-height:44px}.readiness-copy strong{font-size:13px}.readiness-copy p,.readiness-row>.pill{font-size:12px}.operator-history>summary{font-size:14px;min-height:48px}.operator-feed strong,.operator-feed p{font-size:13px}.operator-feed .small{font-size:12px}.button,.refresh-control .button,.form-actions .button{font-size:14px;min-height:44px}.icon-button,.response-editor-row .icon-button{width:44px;height:44px;min-width:44px;font-size:22px}.response-editor-row .icon-button{margin-top:1px}.acknowledge-form label{font-size:13px}.acknowledge-form textarea{font-size:16px}.inline-error{font-size:13px}.form-actions .text-button,.text-button,.text-link{font-size:13px}.condition-head .text-button,.system-item .text-button{min-height:30px}.page-footer,.user-chip-signout,.login-footer{font-size:12px}.login-description{font-size:14px}.login-access-note,.login-boundary p{font-size:12px}.nav-item{font-size:14px;min-height:46px}.user-chip-email{font-size:13px}.user-chip{min-height:44px}.service-header-copy small{font-size:12px}.notice,.notice p{font-size:13px}.toast{font-size:13px}
@media(max-width:600px){.page-heading{align-items:flex-start}.page-heading p{max-width:245px;font-size:14px}.page-heading h1{font-size:25px}.refresh-control .small{font-size:12px;max-width:118px}.stats-grid{gap:11px}.stat-card{padding:16px}.stat-label,.stat-detail{font-size:12px;line-height:1.55}.stat-value{font-size:31px}.workspace-status{flex-direction:column;gap:8px;font-size:12px}.workspace-status-main{max-width:none}.ticket-card-top{display:block}.ticket-state{margin-top:13px;display:flex;gap:9px;align-items:center;flex-wrap:wrap}.ticket-state .pill{font-size:12px}.review-caption{text-align:left;margin:0;max-width:none}.ticket-meta,.ticket-reference{font-size:12px}.ticket-card h3{font-size:18px;line-height:1.45}.ticket-summary,.response-box p,.condition-detail,.condition-next,.review-note{font-size:14px}.response-box .empty-response,.response-label,.response-box .small{font-size:12px}.condition-head .text-button{margin-left:0;font-size:14px;min-height:44px}.condition-title{font-size:14px}.condition-title::before{width:19px;height:19px;font-size:12px}.condition-detail,.condition-next{line-height:1.7}.ticket-footer{flex-wrap:wrap;gap:8px;font-size:12px}.ticket-footer .text-link{font-size:12px}.ticket-details>summary{font-size:13px;padding:14px 16px;gap:8px}.details-count{font-size:12px}.ticket-expanded h4{font-size:14px}.event-title,.event-detail{font-size:14px}.event-meta,.event-state .pill{font-size:12px}.change-columns{grid-template-columns:1fr}.change-value+.change-value{border-left:0;border-top:1px solid #e4e9f1}.change-title{font-size:14px}.change-value>span,.change-value pre{font-size:12px}.notification-line{font-size:13px}.system-panel>summary{font-size:14px;flex-wrap:wrap}.system-panel>summary .pill{font-size:12px}.system-item strong,.system-item p{font-size:14px}.system-item .text-button{font-size:13px;min-height:44px}.settings-heading h2{font-size:18px}.settings-heading p{font-size:14px}.settings-heading>.pill{font-size:12px}.field-label,.weekday-group legend{font-size:14px}.field-input,.response-editor-row textarea,.search-field input,.filter-select select,.acknowledge-form textarea{font-size:16px;min-height:48px}.response-editor-number{font-size:12px;min-width:14px}.response-editor-row .icon-button{width:44px;height:44px;font-size:22px}.weekday-option{font-size:12px;padding:9px 11px;min-height:44px}.settings-actions p,.hours-summary,.field-help,.safety-note{font-size:12px}.processing-main strong{font-size:15px}.processing-main p{font-size:14px}.readiness-copy strong{font-size:13px}.readiness-copy p,.readiness-row>.pill{font-size:12px}.button,.refresh-control .button,.processing-actions .button,.form-actions .button{font-size:14px;min-height:44px}.form-actions{gap:14px}.page-footer{font-size:12px}.empty-state h3{font-size:17px}.empty-state p{font-size:14px}.service-header-copy strong{font-size:14px}.service-header-copy small{font-size:12px}.user-chip-signout{font-size:12px;min-height:35px}.login-description{font-size:14px}.login-access-note,.login-boundary p,.login-footer{font-size:12px}}
/* Live Support records and explicit owner actions. */
.support-status{display:flex;gap:12px;align-items:baseline;flex-wrap:wrap;padding:14px 17px;border:1px solid #dfe5ee;background:#f8faff;border-radius:10px;font-size:13px;color:var(--muted);margin-bottom:20px}.support-status strong{color:var(--ink);font-size:14px}.support-status.warning{background:#fffaf0;border-color:#ead9b3}.support-ticket-context{display:flex;gap:8px 20px;flex-wrap:wrap;font-size:12px;line-height:1.8;color:var(--muted);margin-top:12px}.support-detail{padding-top:19px;margin-bottom:24px;border-bottom:1px solid var(--line);padding-bottom:22px}.support-detail-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:9px}.support-detail-heading h4{margin:0}.support-detail>.small{font-size:12px}.support-detail .activity-feed{margin-top:16px}.support-detail .activity-feed .event-detail{white-space:pre-wrap;overflow-wrap:anywhere}.support-checkbox-values{display:flex;gap:8px;flex-wrap:wrap;margin:16px 0 24px}.support-status-value{display:inline-flex;gap:6px;align-items:center;border:1px solid #e0e5ed;border-radius:6px;padding:7px 9px;font-size:12px;color:var(--muted);background:#fafbfd}.support-status-value.on{border-color:#b9d4c2;background:#f0f8f2;color:#22603a}.support-read-only{font-size:14px;color:var(--muted);padding:15px 17px;background:#f5f7fa;border-radius:9px;line-height:1.75;margin-top:18px}.support-actions{margin-top:22px;border-top:1px solid var(--line);padding-top:22px}.support-actions>.small{font-size:13px;line-height:1.7;margin:9px 0 20px}.support-status-form{display:grid;grid-template-columns:minmax(150px,1fr) minmax(120px,.75fr) auto;gap:12px;align-items:end}.support-status-form .button{min-height:48px}.support-comment-form{margin-top:20px;display:flex;gap:12px;flex-direction:column;align-items:flex-start}.support-comment-form>label{width:100%}.support-comment-form textarea{width:100%;min-height:100px;font-size:16px}.support-confirmation{margin-top:20px;border:1px solid #c9d5e9;background:#f4f7fd;border-radius:10px;padding:18px}.support-confirmation strong{font-size:15px}.support-confirmation>p{font-size:14px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0 18px}.support-outcome{padding:17px;border:1px solid #dac792;background:#fff9e9;border-radius:10px;margin-top:20px;font-size:14px;line-height:1.7}.support-outcome.good{border-color:#bfdcc7;background:#f1faf3}.support-outcome.danger{border-color:#e6babe;background:#fff4f4}.support-outcome>strong{font-size:15px}.support-outcome>p{margin-top:7px}.support-outcome>.button{margin:15px 12px 5px 0}.support-command-id{font-size:12px!important;color:var(--muted);overflow-wrap:anywhere;display:block;line-height:1.6;margin-top:8px}.support-audit{margin:19px 0;border-top:1px solid var(--line)}.support-audit>summary{padding:15px 0;font-size:14px;font-weight:650;cursor:pointer;min-height:48px}.support-audit .operator-feed{padding:0}.support-audit-note{padding:12px 20px 20px;color:var(--muted);font-size:12px;line-height:1.7}.support-audit .support-audit-note{padding:12px 0 0}.support-audit .operator-feed li{padding:13px 0}.support-audit .text-button{min-height:44px}.support-outcome .small{font-size:12px}.support-actions button:disabled{opacity:.55;cursor:not-allowed}
@media(max-width:700px){.support-status-form{grid-template-columns:1fr 1fr}.support-status-form .button{grid-column:1/-1}.support-status-form .field-input{font-size:16px;min-height:48px}.support-detail-heading{align-items:flex-start;gap:10px}.support-detail-heading>.text-button{min-height:44px}.support-checkbox-values{gap:7px}.support-status-value{font-size:12px;min-height:35px}.support-confirmation .form-actions{flex-wrap:wrap}.support-confirmation .button{width:100%}.support-outcome>.button{width:100%;margin-right:0}.support-status{gap:5px}.support-status span{line-height:1.7}}

/* American On-Site identity, shared with the Service Requests portal. */
:root{--page:#fff;--ink:#182033;--navy:#0b1730;--red:#ce353a;--line:#dce3ee;--teal:#294d80}
.service-header-inner{min-height:94px;padding-top:12px;padding-bottom:12px}.service-brand{gap:18px}.service-logo{display:block;width:164px;height:auto;flex:none}.service-header-divider{height:40px}.service-header-copy strong{font-size:17px;letter-spacing:-.25px}.service-header-copy small{font-size:13px;margin-top:5px}.user-chip{min-height:46px}.avatar{width:36px;height:36px;font-size:12px}.stats-grid .stat-card,.settings-panel{box-shadow:0 7px 24px #0f172a06}.page-heading{padding-top:8px}.panel,.ticket-card{box-shadow:0 8px 26px #0f172a07}.settings-panel{position:relative;overflow:hidden}.settings-panel::before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(to right,var(--red) 0 28%,var(--teal) 28% 63%,var(--navy) 63% 100%)}
.login-logo-shell{display:block;background:white;border-radius:9px;padding:12px 15px;flex:none}.login-story .brand{align-items:center;gap:18px;font-size:17px}.login-story .brand .service-logo{width:156px}.login-story .brand small{font-size:9px;letter-spacing:.1em}.login-card h2{font-size:35px;line-height:1.2;letter-spacing:-1px}
@media(max-width:800px){.service-brand{gap:12px}.service-logo{width:140px}.service-header-copy strong{font-size:15px}.service-header-copy small{font-size:12px}.user-chip-email{max-width:145px}.login-story .brand{flex-wrap:wrap}}
@media(max-width:600px){.service-header-inner{min-height:84px;gap:10px;flex-wrap:wrap;padding-top:13px;padding-bottom:12px}.service-brand{flex:1;min-width:250px}.service-logo{width:124px}.service-header-copy strong{font-size:14px}.service-header-copy small{font-size:12px}.service-header-divider{height:33px}.user-chip{margin-left:auto;min-height:40px}.user-chip-email{max-width:200px}.user-chip .avatar{width:30px;height:30px}.login-story .brand{font-size:16px}.login-story .brand .service-logo{width:130px}.login-logo-shell{padding:10px 12px}.login-card h2{font-size:31px}}